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Client Bill of Rights

To ensure that every client is treated in a fair and ethical manner, we have made the following promise through our Client Bill of Rights.  Rooted in this philosophy is the fact that every Aspen Wealth Management client has both important rights and responsibilities.

As a client of Aspen Wealth Management, you have the right to:

Quality Service from Experienced, Knowledgable Advisors

  • Expect more than just a business relationship; a genuine personal relationship that takes your circumstances, values and goals into consideration at all times.
  • Trust that your financial advisor is knowledgeable, registered, and up-to-speed with important developments that have the potential to impact you.
  • Your privacy will be carefully guarded, and will be shared with someone who is not entitled to it.
  • You will be treated with the utmost respect and integrity at all times.
  • Our advisors have the “heart of a teacher” and are committed to explaining financial concepts in plain English; no jargons or complicated industry terminology.

Timely Communication and Education

  • We provide ongoing monitoring and regular reviews of your financial plans, accounts, investments, insurance policies, and applicable legal and tax documents.
  • You have the right to continual education delivered by our wealth advisory team during the development and monitoring of your personal wealth plan.
  • Your calls and emails will be returned promptly.
  • Know that any error will acknowledged and corrected without delay.

Recommendations Based on Your Needs

  • You will receive independent, objective recommendations based on your defined needs, preferred risk tolerance and financial goals.
  • You have the right to know if you are on track to a successful financial outcome.
  • You will never receive a recommendation that has not been thoroughly investigated in advance.
  • You have the right to know your Risk Number™ and how much risk your portfolio contains.

Best Execution

  • You have the right to receive best execution in all that we do. Portfolio transactions will be executed in a timely manner, with prompt third-party confirmation.
  • All interactions with the Aspen Wealth Management operations team will be timely, precise and prompt. 

Accurate Reporting

  • You have the right to accurate third-party reporting of all managed accounts.
  • LPL Financial is the custodian for your accounts, LPL statements will identify all account positions held, cash receipts and disbursements made through Aspen Wealth Management.
  • LPL Financial also provides an online portal where you can view all account information in real time.

Transparency

  • You have the right to a transparent relationship and to clearly know the costs for portfolio management, transactions and advisory services.